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GROUP BOOKINGS.

TERMS & CONDITIONS

TERMS & CONDITIONS

On The Day Of Your Visit

  • Tickets are non-refundable and non-transferable.
  • All groups are required to arrive at least 10 minutes before the start of their tour (i.e. 13:20 for a 13:30 start time).
  • The Loch Ness Centre reserves the right to refuse entry to any group arriving after their scheduled tour time.
  • Tickets will not be refunded or transferred should a person/group arrive late for their tour.
  • Groups arriving with fewer people than originally booked will be charged for all pre-ordered tickets.
  • The Loch Ness Centre reserves the right to refuse entry or remove any person who:
    • Arrives late for their tour.
    • Is suspected to be under the influence of drugs or alcohol.
    • Does not respect the historical nature of the attraction.
    • Behaves in a manner that is disruptive to the enjoyment of other visitors.
    • Behaves in a manner that compromises the safety of other visitors or staff.
    • Uses verbal or physical threats or insults toward any member of staff.

 

Booking

  • To qualify for Group Discounts and benefits, groups must comprise of at least 10 persons and must pre-book at least 24 hours in advance.
  • Groups who reduce their numbers to less than 10 will be charged the standard rates and not receive any discounts or group benefits.
  • All bookings remain provisional until full payment has been received.
  • To amend your booking please email groupbookings@lochness.com
  • Cancellations must be made at least 48 hours in advance of your arrival time.

 

Payment

  • Full pre-payment must be made at least 24hrs in advance of your booking. Please contact us if you are having problems making payments for your group.
  • All payments must be made in pound sterling (£).
  • Credit card payments can be made via the payment link. Please request a call to make payment upon booking.
  • If payment is made by bank transfer, all bank charges are the responsibility of the customer.
  • A Remittance Advice should be sent to the Reservations Office to confirm all BACS transfers. Your booking will not be confirmed until we have received the payment into our bank.
  • Once payments have been received a receipt will be sent out.

 

General Information

  • Tickets are non-refundable and non-transferable.
  • Cancellations must be made at least 48 hours in advance of your arrival time. The Loch Ness Centre retains absolute discretion as to whether late cancellations will be charged. Standard fees for late cancellation are 100% of the booking. To cancel your booking please email groupbookings@lochness.com
  • Groups who do not arrive for their tour will not receive a refund on their tickets or have the option to transfer their booking.
  • All tours have a capacity of 25 persons per tour. If your group is less than the max number, the remaining spaces will be sold to the general public unless you choose to have a private tour.