The Loch Ness Centre reserves the right to charge for any amendments made within the 48 hour period prior to arrival.
Cancellations must be made at least 48 hours in advance of your arrival time.
Due to COVID-19 we have reduced our capacity to 18 guests per tour however we understand that this can be difficult for school bookings. Therefore we have upped our capacity for school groups onlyto 20 (including adults).
We require a minimum x1 adult to go down with each tour and 1 additional adult be available above ground in the case of an under 16 having to leave the tour early due to toilet breaks or a medical reason. The Real Mary Kings Close does not take responsibility for anyone under the age of 16 years old.
Full pre-payment must be made at least 14 days in advance of your visit. Please contact us if you are having problems making payments for your group.
All payments must be made in pound sterling (£).
Failure to pay for your visit will result in your booking being released 14 days before your expected arrival time.
Cheques must be made payable to The Continuum Group Ltd and sent to Continuum, St Edmund’s House, Margaret Street, York, YO10 4UX. Please ensure your Reservation Number is noted on the back of your cheque.
Credit card payments can be made by calling the Reservations Office. Please request a call to make payment upon booking.
If payment is made by bank transfer, all bank charges are the responsibility of the customer.
A Remittance Advice should be sent to the Reservations Office to confirm all BACS transfers. Your booking will not be confirmed until we have received the payment into our bank.
Once payments have been received a receipt will be sent out.
Tickets are non-refundable and non-transferable.
Cancellations must be made at least 48 hours in advance of your arrival time. The Loch Ness Centre retains absolute discretion as to whether late cancellations will be charged. Standard fees for late cancellation are 100% of the booking. To cancel your booking please email firstname.lastname@example.org.
Groups who do not arrive for their tour will not receive a refund on their tickets or have the option to transfer their booking.
All tours have a certain capacity. If your group is less than that the remaining spaces will be sold to the general public unless you choose to have a private tour.
Any groups wishing to bring a translator will be required to book a private tour.